Queen Casino Privacy Policy — How Your Personal Data Is Collected, Stored, and Protected

Queen Casino ("we", "us") takes your personal data privacy very seriously. This privacy policy explains what information we collect, why we collect it, and how it is stored and used.

This policy applies to the Queen Casino website, mobile application, and all related services. By using our platform, you agree to this privacy policy.

We follow international data protection standards. This policy was last updated on 1 January 2026.

Queen Casino collects data for a variety of reasons. Each piece of information collected has a specific legal or service-related basis.

• For account creation and management: Name, email, mobile number, date of birth.
• For Identity Verification (KYC): National ID or passport details.
• For processing financial transactions: Partial payment method details.
• To ensure security: IP address, device information, and login timestamps.
• For service improvement: Gaming history & usage patterns.
• To meet legal obligations: In accordance with regulatory guidelines.

Data is collected directly from you (at registration or during use), automatically (via cookies and log files), and as verification data from payment gateways.

At Queen Casino, all data is stored on secure servers. All sensitive information, including payment details, is protected with 256-bit SSL encryption.

• All data is retained for as long as your account remains active.
• After account closure, certain data may be retained for up to 5 years for legal compliance purposes.
• Payment data: full card/account numbers are deleted once a transaction is complete — only a reference is retained.
• Firewalls and intrusion detection systems are active to prevent unauthorized server access.

Queen Casino does not sell your personal data to any third party. However, limited data may need to be shared in certain specific circumstances.

• Payment providers (bKash, Nagad): Only the information necessary to complete transactions.
• Law Enforcement: In cases involving a valid court order or official government directive.
• KYC verification services: Limited information for identity verification purposes.
• Game providers: Gaming history is used solely for service improvement as anonymized analytics.

In all of the above cases, only the minimum necessary data is shared. No information is ever shared for marketing or advertising purposes.

The Queen Casino website uses cookies to enhance your experience and ensure the site functions properly. Cookies are small text files stored in your browser.

• Essential Cookies: For login sessions and security. Without these, the site cannot function properly.
• Preference Cookies: To remember your language and display settings.
• Analytics Cookies: To understand which parts of the site are used most. All data is fully anonymized.

You can disable cookies at any time through your browser settings. However, disabling essential cookies may prevent you from logging in.

Queen Casino strictly prohibits anyone under the age of 18 from using the platform. Collecting or storing data from minors is completely forbidden.

• Date of birth verification is mandatory at the time of registration.
• If any account holder is found to be under 18, the account will be closed immediately.
• Any data collected will be permanently deleted.
• Deposited funds will be returned to the guardian.

As an account holder at Queen Casino, you have several important rights over your personal data.

Queen Casino may update this privacy policy from time to time. If changes are made, a notification will be sent to your registered mobile number or email.

• For significant changes, you will be notified at least 30 days before they take effect.
• For minor changes, a notice posted on the website will be considered sufficient.
• Continued use of the platform after any changes constitutes acceptance of the updated policy.

Contact us for any privacy-related questions, requests, or complaints.