Queen Casino Terms & Conditions — Full Policy on Accounts, Bonuses & Payments

By accessing Queen Casino's website or any of its associated services, you are deemed to have read and fully accepted these Terms & Conditions. It is the user's sole responsibility to read and understand them.

Queen Casino reserves the right to update these Terms & Conditions at any time. Registered members will be notified via email or phone number. Continued use of the site after changes take effect constitutes acceptance of the updated terms.

This agreement is a legally binding document between Queen Casino and the user. Any disputes will first be handled through the support team.

To open an account at Queen Casino, you must provide accurate personal information. Accounts created with false or incorrect details may be suspended at any time, and associated funds may be withheld.

• A maximum of one account per person is permitted.
• Opening multiple accounts from the same device, IP address, or payment method may result in all associated accounts being closed.
• You are responsible for keeping your account password confidential. If you notice any suspicious activity, contact support immediately.
• Sharing, renting, or transferring your account to another person is strictly prohibited.
• Updating contact details after registration may require KYC verification.

All financial transactions at Queen Casino are processed in Bangladeshi Taka (BDT). Deposits can be made via bKash, Nagad, Rocket, and Upay. Withdrawals must be made using the same payment method used for the original deposit.

• Minimum deposit: ৳200 (bKash/Nagad).
• Minimum withdrawal: ৳500.
• No additional charges apply to any deposits or withdrawals.
• Withdrawals cannot be made directly from a bonus balance — wagering requirements must be completed first.
• Identity verification is mandatory for withdrawals exceeding ৳1,00,000.
• Suspicious or unusual transactions may be subject to additional verification.

Queen Casino maintains a strict anti-money laundering policy. Any account showing suspicious financial activity may be temporarily suspended pending investigation.

All bonuses at Queen Casino come with specific terms and conditions. It is the user's responsibility to read the relevant terms carefully before claiming any bonus. Wagering requirements must be met before withdrawing bonus winnings.

• Welcome Bonus: 100% match (up to ৳10,000) + 100 Free Spins. Wagering: 20x. Validity: 30 days.
• Weekly Reload: 50% match (up to ৳5,000). Wagering: 25x. Validity: 7 days.
• Cashback Bonus: 10% (max ৳3,000). Wagering: 1x.
• Multiple bonuses cannot be used simultaneously.
• Roulette bets placed using bonus funds count for only 10% towards wagering requirements.
• Any unused bonus balance is automatically forfeited upon expiry.

All games at Queen Casino are powered by certified Random Number Generator (RNG) technology, ensuring every outcome is completely fair and unpredictable. The Return to Player (RTP) rate for each game is publicly disclosed.

• Any disputes regarding game results must be reported to support within 48 hours.
• If a game is cancelled due to a technical error, all wagered funds will be refunded.
• If your internet connection drops during a game, the system automatically saves your last known state.
• If a software error or irregularity is detected in any game, the result of that round will be considered void.

Queen Casino's game portfolio features titles from the world's leading providers, including NetEnt, Evolution Gaming, and Pragmatic Play. Each provider operates under its own licence and certification.

Certain activities are strictly prohibited at Queen Casino. Violating these restrictions may result in account closure and forfeiture of associated funds.

• Opening or operating multiple accounts.
• Using bots, automated software, or any artificial means to play games.
• Using another person's account or sharing account credentials.
• Creating or using multiple accounts or identities to claim bonuses (Bonus Abuse).
• Money laundering or suspicious financial activity.
• Exploiting technical vulnerabilities on the platform to gain an unfair advantage.

Queen Casino is committed to protecting your personal information. Your data is used solely for service delivery, security verification, and legal compliance.

• Your personal information is never sold or shared with third parties.
• Payment information is secured with 256-bit SSL encryption.
• We may be required to disclose information in response to lawful requests from legal authorities.
• You may request a copy of your stored personal data at any time.

For our full Privacy Policy, visit our Privacy Policy View the page.

Any member may close their account at any time. Upon closure, the remaining main balance (excluding bonuses) will be refunded in full.

• To close your account for personal reasons, please contact our support team.
• Queen Casino reserves the right to close any account found to be in violation of these Terms & Conditions.
• Funds in accounts closed due to violations may not be refunded.
• Inactive accounts (over 12 months) may be charged a ৳100 administration fee per month.

Queen Casino believes gaming should be a source of entertainment — never a path to addiction. That's why we provide all members with free responsible gaming tools.

• Deposit Limit: Set your daily, weekly, or monthly limits.
• Betting Limits: Set a maximum bet limit for each gaming session.
• Time Limit: Set a daily limit on how many hours you spend playing.
• Cool-Off: Take a temporary break ranging from 24 hours up to 6 months.
• Self-Exclusion: Restrict your account for anywhere from 7 days up to permanently.

For more details, visit our Responsible Play View the page.

Any dispute with Queen Casino will first be addressed through the support team. Most disputes are typically resolved within 48–72 hours.

• To raise a dispute, email us at support@queencasino.biz.
• If the matter is not resolved through support, you may escalate it to the licensing authority.
• Game result disputes must be reported within 48 hours.
• Financial disputes will be resolved within a maximum of 30 business days.